Posted: 10/12/20232023-10-122023-11-26Employment Type:Direct Hire/PermJob Category:Infrastructure & HelpdeskJob Number: 579388Is job remote?: NoCountry: United States
Job Description
AV/IT Technical Support II Location: Boston, MA; Hybrid Salary: up to $70,000 per year DOE Benefits: Health, Dental, Vision and more
About:
Planet Technology's client is seeking an AV/IT Technical Support II full time employee. In their AV/IT services & onsite support group, you'll work with them in a vibrant, dynamic environment that is shaping the future! They are looking for a Learning & Event Technology Specialist with a focus on AV in the live event and classroom support area to join our energetic & diverse team. LETS supports all AV/IT related services across their Boston campus and also has a team that handles AV/IT installation, repair and maintenance and design of new systems. Again, this position is part of the team supporting meetings, events and the teaching and learning mission by providing best-in-class support to stakeholders in their use of classroom technology. This position leverages knowledge of livestreaming, web conferencing, full set AV experience and excellent client services skills. This Technology Specialist role will also assist with Tier I AV repair and maintenance of spaces running Crestron systems in-room and through virtual control. All staff on the team are trained to do Tier I repair and assist with system installations when needed. Many of our projects are coordinated with external AV integration partners, except for digital signage and flat panel installations, which are often handled in-house. Any previous experience in these areas would be helpful. The LETS positions uniquely offer our staff the opportunity to participate, develop skills and grow across a broad range of AV/IT areas.
Job Responsibilities:
Operate, maintain, repair, troubleshoot and provide advanced level support for a wide variety of established and emerging AV, classroom, computer, and media technology systems
Serve as a Tier II AV/IT technical expert and escalation resource in the area of live events (including virtual, hybrid and in person meetings), system diagnostics and proactive room checks
Required Skills
Minimum 5 years’ experience in a related AV technology support environment
Experience with an ITSM ticketing system such as ServiceNow
Certified Technology Specialist (CTS) preferred
Must hold a valid driver's license
Must be able to lift moderately heavy equipment (up to 75 lbs.)
Provide advanced level technical support for all technology used in classrooms, meetings and events, including hybrid, virtual, high profile and VIP events
Focus is on consistently providing best in class support to the technology Client community of faculty and staff
Technical expertise and system support areas include: livestream, BYOD, web conferencing, learning management, audience response, digital signage, displays, PC and Mac hardware and software, Unified Communications, audio/visual control and switching equipment, projection equipment, lecture capture, and video recording and production equipment, projectors, audio amplifiers and mixers, various audio and video switching devices and electronic control systems, sound reinforcement and lighting set-ups
Experience troubleshooting and working with Biamp, Dante and other audio solutions
Experience with digital signage solutions helpful
Mentor Level I LETS staff members in the delivery of technical support and customer relationship management regarding complex systems and services to high level Clients
Knowledge of AVoIP, virtual control of AV systems and AV networking strongly preferred
Other Practical Networking experience e.g., subnetting, routing, VLANs, multicast
Experience supporting Crestron systems and using Crestron Toolbox. Crestron programming experience helpful, but not required
Soft Skills
Must possess excellent interpersonal communication skills
Excellent customer service skills and a high level of independent decision-making are critical
Must be an energetic, self-directed, motivated, and professional individual who thrives in a fast-paced, dynamic environment
Apply independent judgment and improvisation to prioritize incident tickets, planned events, project activity, etc., and improvise as needed to ensure the most urgent incidents and requests are handled efficiently and effectively to the satisfaction of our Clients
Demonstrate patience when problem-solving complex technical issues and be open to training other staff on areas of subject matter expertise
Must be adept at interacting with all levels of an organization in a professional manner and work well with external vendors
Must possess the ability to work autonomously and retain control in constantly evolving situations
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-technology.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Technology.
Planet Technology and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About Boston, MA
Ready to take your career to new heights? Explore our job opportunities in the vibrant Boston, Massachusetts area! Known for its rich history, world-class universities, and thriving tech and healthcare sectors, Boston offers a unique blend of opportunity and charm. Imagine working near iconic landmarks like the Freedom Trail, indulging in delicious clam chowder, catching a show at the Boston Opera House, or cheering on the beloved Red Sox at Fenway Park. With renowned art galleries, theaters, and the stunning Boston Common right at your doorstep, there’s no shortage of ways to enjoy work-life balance in this dynamic city. Discover your next career move in Boston today!
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