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Customer Journeys Copywriter

Culver City, CA 90232

Posted: 04/27/2023 Employment Type: Contract Job Category: Creative & Digital Marketing Job Number: 559036 Is job remote?: Yes Country: United States

Job Description

Copy/UX Writer - Customer Journeys
Location: Culver City, CA
Onsite Tues/Wed/Thurs
$80-$87 per hour DOE
Benefits: Health, Dental, Vision and more

This role is part of the Human Interface Design team, which includes media products, creator tools, cloud and commerce services, and productivity apps. Writers on this team work on feature development and future designs through the lens of language. We’re searching for a UX writer to implement on-device messaging that informs customers about new features and content within Services. Specifically, this role will be writing messaging that drives acquisition, engagement, and retention within our products’ customer journeys.

Key Qualifications:
  • A passion for user-focused product experiences.
  • Experience using language to drive measurable action within both product design and marketing environments.
  • Experience growing user engagement through a polished combination of intuition, experimentation, and iteration.
  • Experience crafting messages for all aspects of subscription-based products, including marketing, education, sign-up flows, payment methods, cancellation, and re-engagement.
  • An understanding of the role that copy plays within cross-functional projects. Good at balancing the demands of different stakeholders.
  • An interest in proposing what’s right only after exploring why everything else might be wrong.
  • The ability to develop well-informed points of view, while also remaining open to adjustments based on input from others.
  • The ability to write from scratch, edit existing copy, and think beyond the written word with input from multiple team members.
  • An inexhaustible attention to detail.
  • Should enjoy contributing to and implementing style guides.

As a writer working on Customer Journeys your area of focus will center on the following:
  • Writing and iterating messages that inform and delight our customers, helping them to develop deeper relationships with what we do.
  • Seeing individual communications as instances within a broader picture, and working out where we can develop repeatability or customized messaging.
  • Being able to create a range of testable instances of messages and infer the difference between them to get better results.
  • Upholding the principles of transparency, privacy, and trust while supporting business objectives.
  • Working on a high volume of campaign-level and feature-specific messages at once.
  • Spending time with QA, Legal, and Localization teams to ensure content appears accurately for every audience.
  • Addressing feedback and improving the performance of our content and customer experience.
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