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Customer Relationship Manager V

Menlo Park, CA 94025

Posted: 01/20/2023 Employment Type: Contract Job Category: Creative & Digital Marketing Job Number: 541012 Is job remote?: Yes Country: United States

Job Description

Customer Relationship Manager V

The main function of a customer relationship manager is to own conversations, relationships, revenue metrics, and performance KPIs for 1000+ SMBs that advertise on Meta platforms. The typical CRM will ensure customer satisfaction by promptly answering product questions and resolving customer issues, and grow business and revenue using scaled channels (like emails, webinars, group posts etc)

Location: 100% Remote - must be local to Menlo Park, CA
Pay Rate: $50-$53/hr
Benefits: Health, Dental, Vision, 401K

Job Responsibilities:
  • Ownership of end to end conversations, revenue metrics and performance KPIs for a portfolio of 1000+ small and medium businesses
  • Resolving customer complaints quickly and efficiently while escalating blockers and generating ideas for improvement
  • Helping customers stay up to date on offerings by pitching relevant solutions via scaled methods like emails, video posts, group posts, webinars, etc.
  • Effectively using data and dashboards to run simple analyses to diagnose issues and identify areas of opportunity
  • Working with cross functional teams on value driving initiatives - e.g. marketing for content, engineering for tools etc.
  • Keeping excellent track of customer segments, questions and issues raised, to-do lists etc and report out to working team and leadership team on a regular basis

  • Bachelors degree in sales, marketing, communications, or related field preferred
  • 5-7 years of experience as a Account Manager, Customer Success Specialist, Community Manager or similar sales development type roles
  • Excellent verbal and written communication skills, customer service and interpersonal skills.
  • Previous experience in promoting and selling products to a large book of business (500+ accounts)
  • Experience in deploying scaled communication channels like mass emails, video posts, text posts, etc.
  • Good command over data - able to effectively use dashboards and run simple analyses to diagnose issues/ identify opportunities from data
  • Organized and able to keep to deadlines
  • Proficient in Google Suite Ability to build internal relationship and work with a variety of business functions
  • Knowledge of the ad sales industry Experience using Tableau a plus
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