1 Hacker Way
Menlo Park,
CA
94025
US
Posted: 01/20/2023
2023-01-20
2023-03-07
Employment Type:
Contract
Job Category: Creative & Digital Marketing
Job Number: 541012
Is job remote?: Yes
Country: United States
Job Description
Customer Relationship Manager V
The main function of a customer relationship manager is to own conversations, relationships, revenue metrics, and performance KPIs for 1000+ SMBs that advertise on Meta platforms. The typical CRM will ensure customer satisfaction by promptly answering product questions and resolving customer issues, and grow business and revenue using scaled channels (like emails, webinars, group posts etc)
Location: 100% Remote - must be local to Menlo Park, CA
Pay Rate: $50-$53/hr
Benefits: Health, Dental, Vision, 401K
Job Responsibilities:
- Ownership of end to end conversations, revenue metrics and performance KPIs for a portfolio of 1000+ small and medium businesses
- Resolving customer complaints quickly and efficiently while escalating blockers and generating ideas for improvement
- Helping customers stay up to date on offerings by pitching relevant solutions via scaled methods like emails, video posts, group posts, webinars, etc.
- Effectively using data and dashboards to run simple analyses to diagnose issues and identify areas of opportunity
- Working with cross functional teams on value driving initiatives - e.g. marketing for content, engineering for tools etc.
- Keeping excellent track of customer segments, questions and issues raised, to-do lists etc and report out to working team and leadership team on a regular basis
Skills:
- Bachelors degree in sales, marketing, communications, or related field preferred
- 5-7 years of experience as a Account Manager, Customer Success Specialist, Community Manager or similar sales development type roles
- Excellent verbal and written communication skills, customer service and interpersonal skills.
- Previous experience in promoting and selling products to a large book of business (500+ accounts)
- Experience in deploying scaled communication channels like mass emails, video posts, text posts, etc.
- Good command over data - able to effectively use dashboards and run simple analyses to diagnose issues/ identify opportunities from data
- Organized and able to keep to deadlines
- Proficient in Google Suite Ability to build internal relationship and work with a variety of business functions
- Knowledge of the ad sales industry Experience using Tableau a plus
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