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Desktop Support IV

Madison, WI 53704

Posted: 12/06/2023 Employment Type: Contract Job Number: 609509 Is job remote?: No Country: United States

Job Description

Desktop Support Technician
Location: Madison, WI (mostly remote)
Pay: up to $34 per hour DOE
Benefits: Health, Dental, Vision and more

Job Overview:
Planet Technology's client is seeking a Desktop Support Technician. This role will require applicants to participate in level three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position (that is subject to change) – that could potentially require occasional office/site visits for troubleshooting and/or project work. The candidate must work and live in the state of Wisconsin – no accommodations are possible in this regard.

Job Responsibilities:
  • Level 3 support and maintenance of workstation software and hardware
  • Support and maintenance of Operating Systems for user workstations
  • Peripheral device support (printers/scanner/etc.) and maintenance
  • Incident and Service Request Management
  • Technical assistance on projects as assigned by Desktop Support Supervisor 

Top Required Skills:
  • Level 3 support and maintenance of workstation software and hardware (5 years or more required)
  • Support and maintenance of Operating Systems for user workstations (5 years or more required)
  • Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
  • Incident and Service Request Management (5 years or more, preferred)
  • Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
  • Strong written and oral customer support correspondence experience (5 years or more required)

Nice to Have Skills:
  • Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
  • Patch Management
  • Imaging experience using management tool (SCCM, Ivanti, etc.)
  • Learning management system (LMS) support experience
  • Google Workspace experience
  • Microsoft's Group Policy Object (GPO) experience
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Explore exciting job opportunities in and around Madison, Wisconsin! Nestled in the heart of the Dairy State, Madison offers a vibrant blend of bustling city life and picturesque natural beauty. Known for its rich history, diverse population, and renowned University of Wisconsin-Madison, this area boasts a thriving arts scene with gems like the Chazen Museum of Art and Overture Center for the Arts. Indulge in local delicacies like cheese curds and brats, catch a game cheering for the Badgers or the Mallards, and unwind in the stunning Olbrich Botanical Gardens or along the scenic shores of Lake Mendota. Join us in this dynamic community for unmatched career growth and a truly unique Midwestern experience! Start your job search today.