Posted: 12/06/20232023-12-062024-01-26Employment Type:ContractJob Number: 609509Is job remote?: NoCountry: United States
Job Description
Desktop Support Technician Location: Madison, WI (mostly remote) Pay: up to $34 per hour DOE Benefits: Health, Dental, Vision and more
Job Overview:
Planet Technology's client is seeking a Desktop Support Technician. This role will require applicants to participate in level three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position (that is subject to change) – that could potentially require occasional office/site visits for troubleshooting and/or project work. The candidate must work and live in the state of Wisconsin – no accommodations are possible in this regard.
Job Responsibilities:
Level 3 support and maintenance of workstation software and hardware
Support and maintenance of Operating Systems for user workstations
Peripheral device support (printers/scanner/etc.) and maintenance
Incident and Service Request Management
Technical assistance on projects as assigned by Desktop Support Supervisor
Top Required Skills:
Level 3 support and maintenance of workstation software and hardware (5 years or more required)
Support and maintenance of Operating Systems for user workstations (5 years or more required)
Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
Incident and Service Request Management (5 years or more, preferred)
Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills:
Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
Patch Management
Imaging experience using management tool (SCCM, Ivanti, etc.)
Learning management system (LMS) support experience
Google Workspace experience
Microsoft's Group Policy Object (GPO) experience
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-technology.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Technology.
Planet Technology and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About Madison, WI
Explore exciting job opportunities in and around Madison, Wisconsin! Nestled in the heart of the Dairy State, Madison offers a vibrant blend of bustling city life and picturesque natural beauty. Known for its rich history, diverse population, and renowned University of Wisconsin-Madison, this area boasts a thriving arts scene with gems like the Chazen Museum of Art and Overture Center for the Arts. Indulge in local delicacies like cheese curds and brats, catch a game cheering for the Badgers or the Mallards, and unwind in the stunning Olbrich Botanical Gardens or along the scenic shores of Lake Mendota. Join us in this dynamic community for unmatched career growth and a truly unique Midwestern experience! Start your job search today.
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