Posted: 05/14/20242024-05-142024-07-05Employment Type:ContractJob Category:Infrastructure & HelpdeskJob Number: 617173Is job remote?: NoCountry: United States
Job Description
Desktop Support Specialist
Location: Onsite; San Diego, CA Pay: up to $30.50 per hour DOE Benefits: Health, Dental, Vision and more
Job Overview:
The End User Services (EUS) Desktop Support Specialist will be a key member of the End User Services function, based out of our client's San Diego office.
Responsibilities:
A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment
Together with the global End User Services team, collective responsibility to ensure the efficient staffing of the 1Help 24x5 call center support service
Professional, well presented and motivated individual providing support to the general userbase through various communication channels
Deliver exceptional results by effectively handling one's personal workload and collaborating effectively with the End User Services Team
Adhere to Global Information Services policies and procedures supporting the business through best practices and great customer service
Engage in cross-functional collaboration, working with the wider Global Information Services organization to support the business and organizational changes
Contribute and support communication with other resolver groups in Global Information Services to ensure appropriate action is taken to resolve issues in a timely manner
Maintain an open mindset when it comes to sharing knowledge and offering guidance to both new and existing junior members of the End User Services team
Occasional requirement for after-hours support as needed (Shared burden and low volume expected)
Preferred Requirements:
Experience working in an ITIL environment
Knowledge of Windows, Mac, iOS and Android operating systems
Excellent customer service approach
Clear and adaptive communication style
Initiative & self-management
Process development & maturation
The ability to multitask, effectively determine priorities and meet SLA’s
Enthusiasm to learn new skills and embrace change
Ability to work in a fast-paced environment
Experience supporting Company Executives directly
Creation of support documentation, guides, and manuals
Preferred Experience/Education:
Bachelor’s degree from an accredited college or university or equivalent work experience.
Experience working within an IT organization
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Planet Technology and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About San Diego, CA
Ready to embark on an exciting career journey in sunny Southern California? Explore our job opportunities in the thriving city of San Diego! Known for its stunning beaches, perfect weather, and vibrant culture, San Diego offers a unique combination of career growth and quality of life. With renowned attractions like Balboa Park, the San Diego Zoo, and the USS Midway Museum, along with a diverse culinary scene and a plethora of art galleries and theaters like the La Jolla Playhouse, there's always something new to experience. Whether you're a sports enthusiast looking to cheer for the Padres at Petco Park or seeking outdoor adventures at Torrey Pines State Natural Reserve, San Diego has something for everyone. Begin your job search today and discover why this picturesque city is the perfect place to elevate your career!
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