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Desktop Technician

Great Neck, NY 11021

Posted: 01/13/2023 Employment Type: Contract Job Category: Technology Job Number: 539625 Is job remote?: No Country: United States

Job Description

Desktop Support Technician
Meliville, NY or New Hyde Park, NY

The Desktop Support Technician supports all end-user equipment including, desktop, laptop, printers, scanners, and hospital equipment. Technicians for this assignment will be required to have excellent customer service skills as they will be required to work with device owners, App Support Teams, Site Leadership and/or OCIO Security for device identification and remediation. The role requires a vehicle to travel to physically access devices at various locations to install CrowdStrike when needed and decommission old legacy devices. Virtual/remote access skills will be required as well. The desktop technician will help identify critical use cases, work with Security to put in the proper tickets and exemptions for their records, and work with the Site, Service Line, Technical Directors, etc. to help propel the required conversations needed to update, decommission, and/or implement viable alternatives and reduce vulnerable devices in the environment.

Must Haves:
  • High School Diploma or equivalent required
  • Minimum of five (5) years technology service delivery experience in a corporate and high availability environment required, including knowledge of end-user and network based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices
  • Experience with service delivery modes, processes, techniques and tools, required Knowledge of Microsoft Operating systems (XP through 11) and Microsoft Office Suite software, and Microsoft technologies including Active Directory, DHCP, DNS, GPOs, etc., required Knowledge of Citrix, Networking (TCP/IP, DNS)
  • Excellent written and oral communications skills as well as analytical and organizational skills
  • Experience with Service Now Desktop, Sophos Server Manager, antivirus solutions Symantec Endpoint Protection & CrowdStrike preferred ITIL v4 Foundation or Six Sigma Certification preferred
  • Service Delivery
  • Adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • Gathers data and compiles review
  • Participates in executing service delivery and supports management in accordance with standardized policies, procedures and processes across programs and operational units
  • Assists with the development and implementation of short and long term solutions, including planning, testing and implementing new and enhanced systems, while remediating production impacting incidents and outages
  • Coordinates with vendors on break/fix issues as necessary
  •  Images, installs, and supports software for all workstation types
  • Troubleshoots, supports, and can perform basic hardware repairs
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