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Epic Technical Manager - ECSA

Chicago, IL 60661

Posted: 04/18/2024 Employment Type: Contract To Hire Job Category: EHR Job Number: 615435 Is job remote?: Yes Country: United States

Job Description


Our client is looking for an Epic ECSA Technical Manager to join their team!

Role Description: Epic Technical Manager – This role is responsible for the overall delivery of Epic Infrastructure services to the client.  This role oversees 3+ teams across support and project areas. 
Lead teams including Epic ECSAs, Iris DBA, and Clarity/Cogito DBA.  Additional teams and responsibility may also be added.  This is a production support role with Service Level Agreements across incidents, problems, changes, root cause identification, defect resolution, etc.  This role requires working with the end customer, client stakeholders, management of a team in the US and abroad, and includes on-call support rotations during non-working hours.

Required Qualifications:
  • Epic ECSA certification
  • 5+ years of Epic experience and 2+ years of Team Lead or Manager experience

Preferred Qualifications:
  • Additional Epic application certifications and experience implementing or supporting Epic clinical applications
  • 8+ years of Epic experience and 4+ years of Team Lead or Manager experience
  • Experience working with and managing the Epic ecosystem, including systems such as Citrix, Web Blob, Interconnect, Netscaler, Windows servers, Kuiper, etc.
  • Experience with vulnerability remediation
  • Experience with Release Management
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