Posted: 11/16/20232023-11-162024-01-13Employment Type:Direct Hire/PermJob Category:ERPJob Number: 581468Is job remote?: NoCountry: United States
Job Description
Epicor IT Help Desk
Our client is an industry leader in the aerospace parts industry. They are currently seeking an Epicor IT Help Desk to lead the efforts with their IT ticketing system as well as setting up new users. This team fosters a collaborative environment, puts technology first, and offers a wealth of growth opportunities. This is an intricate role for the organization and will report to the Director of IT.
Responsibilities of the Epicor IT Help Desk:
Receive, prioritize, and manage IT support tickets
Diagnose and resolve hardware, software, and network related issues
Provide remote support to end users
Offer basic training to end users
Install, configure, and maintain computer hardware, software, and peripherals
Troubleshoot and resolve issues related to network connectivity, including LAN, WAN, and VPN
Benefits of joining this organization:
Competitive compensation
Health, Dental, Vision, 401K options
Holidays and vacation options
PTO
Requirements for the Epicor IT Help Desk:
Proficiency in troubleshooting Windows/Mac OS environments
Proficiency in common software applications
Knowledge of common computer hardware
Set up new users, troubleshooting, and training experience
Management of ticketing system
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-technology.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Technology.
Planet Technology and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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