Posted: 12/01/20232023-12-012023-12-31Employment Type:ContractJob Category:Infrastructure & HelpdeskJob Number: 609472Is job remote?: NoCountry: United States
Job Description
Help Desk Technician
Location: Draper, UT; Onsite Pay: up to $28 per hour DOE Benefits: Health, Dental, Vision and more
Job Responsibilities:
Respond to client and employee technical support requests via phone, email, or in-person
Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
Escalate complex issues to senior technical staff as necessary
Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
Provide basic training and support to clients and employees on commonly used software applications
Maintain accurate documentation of technical support requests and resolutions
Collaborate with other technical staff to identify and implement process improvements
Participate in after-hours on-call support rotation as required
Candidate Characteristics:
Excellent communication skills, both written and verbal
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Willingness to work flexible hours as needed, including evenings and weekends
Customer service-oriented attitude
Must Haves:
High school diploma or equivalent
Proven exp in a tech support role
Strong customer Service skills
Familiarity with basic networking concepts and protocols
Strong understanding of computer hardware and software, including operating systems and applications
Nice To Haves:
A/V support knowledge
Technical certifications or associate's degree in a related field
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-technology.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Technology.
Planet Technology and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About Draper, UT
Ready to discover exciting job opportunities in the vibrant Draper, Utah area? This dynamic region, nestled along the breathtaking Wasatch Front, offers a perfect blend of outdoor adventures and urban amenities. From the stunning vistas of Corner Canyon to the lively cultural scene at the Draper Amphitheater, there's something for everyone here. With renowned companies like eBay and 1-800 Contacts calling Draper home, the potential for career growth is endless. Explore job listings now and embark on a rewarding career journey in this charming locale.
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