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Help Desk Technician

Draper, UT 84020

Posted: 06/25/2024 Employment Type: Contract Job Category: Infrastructure & Helpdesk Job Number: 619621 Is job remote?: No Country: United States

Job Description

Help Desk Technician Location: Draper, UT; Onsite
Pay: up to $28 per hour DOE
Benefits: Health, Dental, Vision and more


Job Responsibilities:
  • Respond to client and employee technical support requests via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Escalate complex issues to senior technical staff as necessary
  • Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
  • Provide basic training and support to clients and employees on commonly used software applications
  • Maintain accurate documentation of technical support requests and resolutions
  • Collaborate with other technical staff to identify and implement process improvements
  • Participate in after-hours on-call support rotation as required
Candidate Characteristics:
  • Excellent communication skills, both written and verbal
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Willingness to work flexible hours as needed, including evenings and weekends
  • Customer service-oriented attitude
Must Haves:
  • High school diploma or equivalent
  • Proven exp in a tech support role
  • Strong customer Service skills
  • Familiarity with basic networking concepts and protocols
  • Strong understanding of computer hardware and software, including operating systems and applications
Nice To Haves:
  • A/V support knowledge
  • Technical certifications or associate's degree in a related field
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About Draper, UT

Ready to discover exciting job opportunities in the vibrant Draper, Utah area? This dynamic region, nestled along the breathtaking Wasatch Front, offers a perfect blend of outdoor adventures and urban amenities. From the stunning vistas of Corner Canyon to the lively cultural scene at the Draper Amphitheater, there's something for everyone here. With renowned companies like eBay and 1-800 Contacts calling Draper home, the potential for career growth is endless. Explore job listings now and embark on a rewarding career journey in this charming locale.