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Help Desk Technician

Draper, UT 84020

Posted: 06/06/2023 Employment Type: Contract Job Category: Infrastructure & Helpdesk Job Number: 566321 Is job remote?: No Country: United States

Job Description

Help Desk Technician Location: Draper, UT - onsite
Type: Contract/Contract to Hire
Pay Rate: $28/hr

Job Responsibilities:
  • Respond to client and employee technical support requests via phone, email, or in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
  • Escalate complex issues to senior technical staff as necessary
  • Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
  • Provide basic training and support to clients and employees on commonly used software applications
  • Maintain accurate documentation of technical support requests and resolutions
  • Collaborate with other technical staff to identify and implement process improvements
  • Participate in after-hours on-call support rotation as required

Experience/Skill Requirements:
  • High school diploma or equivalent; technical certifications or associate's degree in a related field preferred
  • Proven experience in a technical support role
  • Strong understanding of computer hardware and software, including operating systems and applications
  • Familiarity with basic networking concepts and protocols
  • Excellent communication skills, both written and verbal
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Willingness to work flexible hours as needed, including evenings and weekends
  • Customer service-oriented attitude

Physical Demands: The Help Desk Technician may be required to lift up to 50 pounds and stand or sit for extended periods of time
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