Search Jobs

IT Operations Specialist

San Francisco, CA 94103

Posted: 09/20/2023 Employment Type: Contract Job Category: Operations Job Number: 577796 Is job remote?: Yes Country: United States

Job Description

IT Operations Specialist
Location: Remote
Pay: Up to $31 per hour DOE
Benefits: Health, Dental, Vision and more

  • Provide advanced technical expertise as the escalation point for the helpdesk requests and step in for customer service conversations
  • Brainstorm, create and modify new and current IT Ops Helpdesk processes as well as update documentation for increased efficiency
  • Execute on projects that improve the Helpdesk experience for our internal employees and IT team.
  • Work cross-functionally with departments to meet company goals and objectives
  • Partner with vendors to maintain high standards with processes, procedures and tools.
  • Work onsite in San Francisco in a hybrid role capacity
  • Project focused thinker, who is able to think on a high level and work with team members to comprehend multi-faceted projects
  • Advanced technical background in Mac and Windows computer troubleshooting
  • Strong technical understanding of SaaS tools and the core systems (OKTA, LDAP, etc.) used in a new hire onboarding
  • Strong customer service skills, including VIP support
  • Ability leading multiple initiatives to drive results
  • Ability to travel when needed (both domestically and internationally)
  • Must be able to take supervisory direction, change priorities based upon business needs and work independently when required as well as know when to bring issues and questions to the management team for direction and support.
  • Bachelors degree and 5 years relevant work experience
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.