Posted: 05/17/20242024-05-172024-06-28Employment Type:ContractJob Category:TechnologyJob Number: 615338Is job remote?: NoCountry: United States
Job Description
Program Manager
Location: Santa Clara CA or Kirkland, WA
As a Program Manager, you will be responsible for managing strategic partner relations, hold quarterly business review working a cross functional role with other departments. Being entirely a cloud service, your ability to work with internal engineering and network departments is critical in supporting strategic partners for Hardware, Integrators, Colocations and Network providers to ensure that the customer experience is optimal. Your ability to work independently with limited direction, communicate effectively across multiple organizations in disparate geographic locations, and provide timely status will be keys to success. Prior experience with Partner Management is a key requirement for this role.
Responsibilities and scope include both relations as well as working with Legal/Contracts. This is a key role that has a broad and visible scope across the organization. Being able to deliver against project deadlines and building relationships is critical to success.
What you get to do in this role:
• Build upon and enhance strategic partnerships processes across client’s Cloud Infrastructure
• Partner with the Engineering, Network, Procurement teams to own and manage the Partner relations
• Manage QBR’s and surveys of vendors performance
• Assist is driving Vendor MSA, Beta agreements with ServiceNow departments and Legal
• Organized technical discussions, service improvements plans
• Conduct surveys and gather feedback to present to internal and external teams
• Capture and report on vendor performance with internal departments using the Qualtrics platform Qualifications
The candidate should have a background in global Vendor/Partner management and working with diverse Vendors. To be successful in this role you have:
• A minimum of 5 years of experience is working in Partner or Service Management
• Degree in a finance/business field or equivalent work experience. Success with delivering projects on-time and in scope.
• Demonstrated skill in writing, documentation for internal publication.
• An Operations or CSM background with an affinity for establishing and measuring KPIs
• Experience with holding QBR’s, Vendor performance tracking.
• Experience using Qualtrics is a big plus
• Cloud knowledge including Hardware, Network, Colocations, and Integrator services.
• A passion for process improvement with Six Sigma or Lean Certification
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-technology.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Technology.
Planet Technology and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About Santa Clara, CA
Ready to take the next step in your career? Explore our job opportunities in the vibrant area around Santa Clara, California. Located in the heart of Silicon Valley, this region offers unparalleled growth opportunities in tech, innovation, and beyond. With attractions like Levi's Stadium, the Santa Clara Convention Center, and the nearby California's Great America theme park, there's always something exciting to do. Indulge in the diverse culinary scene, catch a show at the Triton Museum of Art or the historic Santa Clara Theatre, or cheer for the San Francisco 49ers at Levi's Stadium. Discover why Santa Clara is the perfect place to elevate your career and enjoy a rich blend of culture and charm!
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