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IT Training Experience Designer

Ridgefield, CT 06877

Posted: 09/19/2023 Employment Type: Contract Job Category: Creative & Digital Marketing Job Number: 579832 Is job remote?: No Country: United States

Job Description

IT Training Experience Designer

Location: Ridgefield, CT; Hybrid (onsite 3-4 days/week)
Compensation: Up to $33.10/hr DOE
Benefits: Health, Dental, Vision and 401K

Job Overview:
Planet Technology's client is looking for a Business Analyst to join their IT team. This person will be responsible for the digital transformation initiative in IT, delivering updates and communication for end-users throughout the organization. They will receive content from IT subject-matter experts and will be responsible for making them end-user friendly and easy to understand material (email communication, user guidelines, instruction/infographics, other visuals, such as videos, tailored trainings). This person will also be tracking end user adoption of the distributed material, tracking how they have affected the end-users activity. Specifically, the Business Analyst will be responsible for developing training curricula for end user groups, prepare/gather material, and deliver the training in person or virtually. Additionally, the Business Analyst should be familiar with UX methodologies, to be able to run UX activities, such as survey, user research, A/B testing, focus group, among others, with the user population. Their day will consist of communication/marketing/training with end users, as well as attending/hosting digital learning sessions, making web pages updates, analyzing metrics, organizing and conducting trainings and events on-site, and other projects as assigned.

Must Have Skills:
  • Bachelor's Degree
  • 1-2+ years experience in marketing/communications, learning experience design, or UX
  • Understanding of IT basic knowledge, in particular knowledge of how every day technology works (main hardware and software tools, i.e. Office 365 suite)
  • Ability to create effective and catchy communication, training, content, events, and visual material pertaining to IT
  • Strong communication skills, both written & verbal
  • Experience with Office 365, Adobe Suite (Campaign, InDesign), Microsoft Teams

Nice to Have Skills:
  • Former role in marketing/communication in IT company or field
  • UX and User Research knowledge
  • Learning Experience Design (training, curricula design, delivery of training)
  • Data Analytics (i.e. marketing/communication KPI tracking and dashboards)
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