Posted: 05/26/20232023-05-262023-07-29Employment Type:ContractJob Category:TechnologyJob Number: 556377Is job remote?: NoCountry: United States
Job Description
Job Title: IT Specialist with Strong Communication and Administrative Skills
Job Description:
We are seeking an experienced IT Specialist to join our team for a nine-month contract position. The ideal candidate will possess a combination of technical and administrative skills to provide end-user support, manage IT systems, and enhance the overall tech support experience for our end-users. Due to unsatisfactory service quality from our current MSP, we need someone who can improve the quality of tech support provided to our end-users.
Responsibilities:
Provide end-user support and desktop support, including configuring laptops and standardizing builds for each department
Manage the onboarding and offboarding processes for new hires, including user setup, support, termination, and login issue resolution
Collaborate with vendors and participate in purchasing IT goods and services
Perform financial spreadsheet work and IT-related systems inventory tasks
Develop and write IT policies and procedures
Work with Windows 10/11, Active Directory, and Office 365
Monitor and respond to incoming support requests, triage issues, and coordinate with appropriate team members to resolve problems
Over-communicate with end-users to ensure their satisfaction with tech support and direct the MSP in improving their service quality
Requirements:
At least five years of IT experience, including desktop support and system administration
Strong communication, writing, and administrative skills
Proficiency in working with spreadsheets and technical documentation
Familiarity with Windows 10/11, Active Directory, and Office 365; Business applications and basic networking skills are a plus
Ability to prioritize customer satisfaction and communicate effectively with end-users
Experience in correcting and improving MSP service quality is desirable
If you possess the required skills and experience and are looking for an opportunity to contribute to a company going through a major transformation, please submit your application. We look forward to reviewing your qualifications.
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-technology.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Technology.
Planet Technology and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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