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Senior Help Desk Specialist

Apex, NC 27502,

Posted: 04/21/2023 Employment Type: Contract Job Category: Technology Job Number: 557225 Is job remote?: No Country: United States

Job Description

Position: Senior Help Desk Specialist

We are seeking a highly independent and experienced Senior Help Desk Specialist to join our team. As a Senior Help Desk Specialist, you will be responsible for providing technical support and troubleshooting for our internal users. You will possess a deep knowledge of the full Microsoft suite, including Exchange, Office, Active Directory, SharePoint( a plus), and policy management. Additionally, you will have the ability to navigate potential fringe items such as printer management,and basic networking

  • Provide technical support and troubleshooting to internal users
  • Categorize tasks and create documentation on current state
  • Collaborate with other members of the IT team to implement solutions
  • Provide excellent customer service to internal users and maintain a positive and professional demeanor at all times

  • Minimum of 5 years of experience in a similar role
  • Deep knowledge of the full Microsoft 365 suite, including Exchange, Office, Active Directory, SharePoint (is a plus if you have it all you need to know is how to grant access and have a general idea of what Sharepoint can and cant do but it is a plus., 
  • Experience with printer management,
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues
  • Strong communication skills and the ability to explain technical concepts to non-technical users
  • Ability to work independently and prioritize tasks effectively
  • Excellent customer service skills and a positive and professional demeanor
  • Team consists of three team members.
  • 10 to 30 tickets a day come through.

If you are a self-motivated, knowledgeable Senior Help Desk Specialist with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity.
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