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Senior IT Technician I

Ewing, NJ 08628

Posted: 02/02/2023 Employment Type: Contract Job Category: Infrastructure & Helpdesk Job Number: 541855 Is job remote?: No Country: United States

Job Description


POSITION SUMMARY:
The Sr. Information Technology Technician 1 is responsible for providing timely and accurate technical assistance to our onsite and remote workforce. He/she interfaces with all departments within the organization and is a member of a team providing front line desktop technical support across the our client's company.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
These include, but are not limited to:
  • Provide Level 1 and 2 IT support within established Service Level Agreements
  • Support Windows 10 laptops. Office 365, and cloud-based applications
  • Support and troubleshoot employee VPN and network/Wi-Fi connectivity, printer/scanner, AV video conferencing, MS-Teams, Zoom, and VoIP phones
  • Set-up and maintain employee laptops, iPads, and other IT related equipment.
  • Prepare laptops and setup workspaces for new users and system refreshes. Perform on-boarding an off-boarding procedures as required
  • Image/configure/update cellular iPads used by remote field agents nationwide
  • Use Manage Engine for remote support, software distribution and patching

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
  • Assist in training users
  • Assist in documentation of IT knowledge base
  • Other duties as assigned

EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • Minimum of HS diploma and 4 years’ experience performing IT Helpdesk (an equivalent combination of experience and education may be considered)
  • Hands-on experience with Microsoft Active Directory
  • Solid understanding of TCP/IP, DNS, DHCP and network infrastructures
  • Excellent troubleshooting skills. Ability to solve complex technical problems
  • Experience with Manage Engine a plus
  • Experience working in the biopharmaceutical company preferred
  • Must be physically able to lift and move existing and new PC system components (i.e. Servers, PCs, Monitors, Desktops, Printers, etc.)
  • Availability on evenings and weekends for projects and mission-critical issues
  • Strong Interpersonal and Communications (oral and written) skills
  • Ability to maintain composure when dealing with challenging situations

TECHNICAL KNOWLEDGE REQUIRED:
Equipment:
  • PC, scanners, facsimile machine, voice mail and e-mail systems, and common office machines, or ability to be trained
  • Knowledge of other equipment required: Diagnostic and repair of laptop, server hardware
  • Experience supporting Apple iPads, iOS and mobile device management
  • Available to work both in the office and remotely in accordance with the approved WFH schedule

Software Knowledge:
  • Manage Engine
  • BMC Helix RemedyForce
  • Windows
  • MS Office 365 platform and suite of tools
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