Center for Workplace Development , 124 Mt Auburn StreetCambridge,
MA02138US
Posted: 03/27/20242024-03-272024-05-22Employment Type:ContractJob Category:Database Management & Business IntelligenceJob Number: 615243Is job remote?: YesCountry: United States
Job Description
ServiceNow System Administrator
Location: Boston area or EST timezone
The ServiceNow System Administrator maintains the stability and usability of the ServiceNow platform across all production and non-production environments. They collaborate with internal team members, community stakeholders, and third-party vendors to ensure effective planning, development, and deployment of solutions that achieve desired business outcomes. The ServiceNow System Administrator uses automation extensively to design, configure, and manage applications in collaboration with the development team.
Responsibilities:
Perform application maintenance to include performance monitoring and error identification and remediation
Lead platform upgrade planning and execution
Define and promote best practices, including security and DevOps methodologies
Manage instance security, in particular user/group access, administration, access control lists, etc.
Define, support, and enforce code standards and guidelines relevant to the applications and technologies being supported
Continuously improve applications and processes with a focus on quality, efficiency, and user experience
Work primarily autonomously while demonstrating appreciable business knowledge with our Partners
Manage support tickets, responsible for troubleshooting, as well as working directly with end users to resolve support issues
Assume additional responsibilities as assigned, which may include QA activities.
Must Haves:
ServiceNow Platform Expertise - They should have a good understanding of ServiceNow's platform and its capabilities, particularly experience with IT Service Management (ITSM), Field Service Management (FSM), and Strategic Portfolio Management (SPM) modules.
Customization and Development - They must have a good understanding of scripting and customization. This includes familiarity with JavaScript, HTML, CSS, and the ServiceNow scripting tools like Business Rules, Scripted Web Services, UI Actions, and Scheduled Jobs. They should also be able to create and customize forms, views, and lists within the platform.
Problem-Solving and Analytical Skills - It's important that they have a strong ability to troubleshoot issues, analyze problems, and come up with effective solutions.
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-technology.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Technology.
Planet Technology and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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