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Support Technician

Charleston, SC 29401

Posted: 05/06/2024 Employment Type: Direct Hire/Perm Job Category: Infrastructure & Helpdesk Job Number: 615904 Is job remote?: No Country: United States

Job Description

Title-Support Technician
can be hourly, 6 month CTH,  or salary
Hours- 40 /hour week
Interview process- Teams interview with  head of Help Desk
Opened 4/5/24
Location- Looking for a Support Technician to service their Charleston SC business. Will work from home and make trips to area clients when issues can not be solved over the phone. Serving dental 12 Dental office clients in the Charleston area. Will need own car. Travel expenses reimbursed by company.

Project Details:
On-site visits to address service requests within the Charleston area when needed.
Remotely troubleshoot issues with non-technical office staff when possible.
Independently troubleshoot a variety of technical issues, ensuring timely resolution.
Work with other team members on projects.
Document work and time within our ticketing system.
Ability to act quickly when needed.
Ability to communicate directly with the client, simplifying technical concepts to further their understanding.
Attention to detail in documentation and communication.
A desire and ability to solve problems and find preventative measures when possible.
Commitment to customer satisfaction and willingness to go the extra mile.
A strong work ethic and able to keep yourself motivated.
Knowledge that this is a client-based market, and the client’s happiness is key.
Knowledge and experience with troubleshooting Windows Operating Systems. 

Experience with troubleshooting common end-user issues; ie.  Printers, Network Connectivity, eMails, etc. 
Other Skills that may be nice to have:
Experience with Office 365 and Azure Domains.
Experience with VOIP phone systems.
Experience with Windows Server OS.
Experience with dental hardware/software.

Charleston SC Area (work from home) Occasional travel to dental offices in the Charleston area. 

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