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UX Research Coordinator

San Diego, CA 92123

Posted: 05/30/2023 Employment Type: Contract To Hire Job Category: Creative & Digital Marketing Job Number: 565127 Is job remote?: Yes Country: United States

Job Description

Responsibilities and Accountabilities:
  • Proactively manage intake requests for user research studies, reviewing, triaging and updating its status
  • Liaise with our UX Operations manager, Regulatory, Legal and Privacy teams to document, update and organize our procedures and processes to be accurate and accessible as needed. Ensure procedures are being followed.
  • Assist researchers during the preparation, facilitation and synthesis stages of a study, including but not limited to screening, recruiting, and scheduling participants, participant management, greeting and taking care of participant needs during sessions, taking notes, creating video clips, consent and data management, regulatory documentation, research artifacts (e.g., notes, recordings, etc.) management, tagging data, and more
  • Participate in project meetings as necessary, managing meeting minutes and capturing actions
  • Provide consistent progress updates to the team and update research study workplans
  • Work to continually improve and perfect our recruiting efforts, so we get the best participants possible for research
  • Manage the relationship with our recruitment and research vendors to ensure a smooth process for us as well as for the people that are recruited for research
  • Grow, refine, and improve our participant panel management so that we can quickly launch research studies
  • Support management of our insights repository by assisting researchers to define, standardize and maintain how key insights and summaries are added to and consumed by team members and curating insights for team members
  • Manage additional research resources such as training materials, playbooks, panel FAQs, etc.
  • Assist researchers and designers with setting up unmoderated tests, as needed.
  • Be a strong and vocal advocate for UX research

Qualifications and Experience:
  • 2–3 years' experience of research coordination experience in a product environment, managing relationships with research vendors, and managing recruitment for research studies
  • Additional experience in administrative duties, recruiting office management, project management, process improvement, customer service or related field
  • Familiarity with user research methods
  • Proven track record of building and/or maintaining a research participant recruitment process
  • Familiarity with Product Research participant recruitment workflows including participant recruitment scheduling, incentive payments, documentation and NDAs
  • Working knowledge of participant management platforms, research tools (e.g., Qualtrics, EnjoyHQ, UserZoom), portfolio and project management tools (e.g., JIRA, Confluence) and research processes
  • A good understanding of user privacy and compliance protocols
  • Proficiency in developing or improving upon scalable and repeatable recruitment processes
  • Strong organizational and communication skills
  • Ability to manage multiple projects in a timely manner
  • Proven ability to build strong relationships with peers and stakeholders
  • Experience with driving research recruitment within a regulated environment
  • Ability to travel up to 10% of the time

Preferred Qualifications:
  • Experience working on Research operations initiatives

Pay Rate Range: $44-$47/hr
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