Posted: 03/03/20232023-03-032023-04-12Employment Type:ContractJob Category:TechnologyJob Number: 539625Is job remote?: NoCountry: United States
Job Description
Desktop Support Technician
Meliville, NY or New Hyde Park, NY
$35-40/hr
The Desktop Support Technician supports all end-user equipment including, desktop, laptop, printers, scanners, and hospital equipment. Technicians for this assignment will be required to have excellent customer service skills as they will be required to work with device owners, App Support Teams, Site Leadership and/or OCIO Security for device identification and remediation. The role requires a vehicle to travel to physically access devices at various locations to install CrowdStrike when needed and decommission old legacy devices. Virtual/remote access skills will be required as well. The desktop technician will help identify critical use cases, work with Security to put in the proper tickets and exemptions for their records, and work with the Site, Service Line, Technical Directors, etc. to help propel the required conversations needed to update, decommission, and/or implement viable alternatives and reduce vulnerable devices in the environment.
Must Haves:
High School Diploma or equivalent required
Minimum of five (5) years technology service delivery experience in a corporate and high availability environment required, including knowledge of end-user and network based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices
Experience with service delivery modes, processes, techniques and tools, required Knowledge of Microsoft Operating systems (XP through 11) and Microsoft Office Suite software, and Microsoft technologies including Active Directory, DHCP, DNS, GPOs, etc., required Knowledge of Citrix, Networking (TCP/IP, DNS)
Excellent written and oral communications skills as well as analytical and organizational skills
Experience with Service Now Desktop, Sophos Server Manager, antivirus solutions Symantec Endpoint Protection & CrowdStrike preferred ITIL v4 Foundation or Six Sigma Certification preferred
Responsibilities:
Service Delivery
Adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
Gathers data and compiles review
Participates in executing service delivery and supports management in accordance with standardized policies, procedures and processes across programs and operational units
Assists with the development and implementation of short and long term solutions, including planning, testing and implementing new and enhanced systems, while remediating production impacting incidents and outages
Coordinates with vendors on break/fix issues as necessary
Images, installs, and supports software for all workstation types
Troubleshoots, supports, and can perform basic hardware repairs
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the recruiter to ensure it’s from @planet-technology.com - and not a domain with an alternative extension like .net, .org or .jobs. Candidate safety is a top priority at Planet Technology.
Planet Technology and The Planet Group of Companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
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About Great Neck, NY
Ready to take the next step in your career? Explore our job opportunities in the vibrant area surrounding Great Neck, New York! Nestled in Nassau County, this thriving region offers a perfect blend of suburban charm and urban conveniences. Known for its lush parks like Steppingstone Park and the iconic Steppingstone Waterfall, Great Neck is also home to the Gold Coast Arts Center and AMC Loews Shore 8 theater, enriching the local cultural scene. Indulge in the diverse cuisine options along Middle Neck Road or catch a game at nearby Citi Field, home of the New York Mets. Discover endless growth opportunities and immerse yourself in the enchanting ambiance of Great Neck – your next career move awaits!
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