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IT specialist with good writing skills

Beverly, MA 01915

Posted: 05/26/2023 Employment Type: Contract Job Category: Technology Job Number: 556377 Is job remote?: No Country: United States

Job Description


Job Title: IT Specialist with Strong Communication and Administrative Skills

Job Description:

We are seeking an experienced IT Specialist to join our team for a nine-month contract position. The ideal candidate will possess a combination of technical and administrative skills to provide end-user support, manage IT systems, and enhance the overall tech support experience for our end-users. Due to unsatisfactory service quality from our current MSP, we need someone who can improve the quality of tech support provided to our end-users.

Responsibilities:
  • Provide end-user support and desktop support, including configuring laptops and standardizing builds for each department
  • Manage the onboarding and offboarding processes for new hires, including user setup, support, termination, and login issue resolution
  • Collaborate with vendors and participate in purchasing IT goods and services
  • Perform financial spreadsheet work and IT-related systems inventory tasks
  • Develop and write IT policies and procedures
  • Work with Windows 10/11, Active Directory, and Office 365
  • Monitor and respond to incoming support requests, triage issues, and coordinate with appropriate team members to resolve problems
  • Over-communicate with end-users to ensure their satisfaction with tech support and direct the MSP in improving their service quality

Requirements:
  • At least five years of IT experience, including desktop support and system administration
  • Strong communication, writing, and administrative skills
  • Proficiency in working with spreadsheets and technical documentation
  • Familiarity with Windows 10/11, Active Directory, and Office 365; Business applications and basic networking skills are a plus
  • Ability to prioritize customer satisfaction and communicate effectively with end-users
  • Experience in correcting and improving MSP service quality is desirable

If you possess the required skills and experience and are looking for an opportunity to contribute to a company going through a major transformation, please submit your application. We look forward to reviewing your qualifications.

 
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About Beverly, MA

Ready to embark on an exciting career journey in the vibrant Beverly, Massachusetts area? Discover a plethora of enticing job opportunities that await you in this charming coastal town, just a stone's throw away from historic landmarks like the Salem Witch Museum and the picturesque beaches of the North Shore. With an array of art galleries, theaters, and parks, as well as renowned seafood restaurants and the beloved Boston Red Sox nearby, Beverly offers a unique blend of culture, cuisine, and outdoor adventures for professionals seeking growth and fulfillment. Dive into our job listings today and unlock your potential in this dynamic and enchanting region!